FAQs

Got a question?

Have a read through our FAQ section, feel free to submit a question, or feel free to get in touch with us. We’re a sociable bunch and love to chat anyway!



  • General FAQs and booking
  • 1
    What’s included in ticket prices?

    Aside of an awesome run, in stunning scenery, along with our fabulous obstacles, you’ll also get a wristband at the start, medal at the finish and water all the way through the course.
     
    Bag drop is included, and there are no spectator fees (except for £5 car parking if driving separately).
     

  • 2
    How is Rough Runner different from other obstacle races?

    We're the TV Game Show orientated one!

    We’re moving away from the military-style event that everyone else seems to be doing, and bringing something new to the table.

    Our aim is to capture the fun from game show obstacles (think Gladiators, Wipeout, etc) and put you up against challenges that you’ve seen on TV and always wanted to try!

  • 3
    Why don’t you include a T-shirt?

    We’ve found that people just don’t want a cheap cotton T-shirt, and they'd rather have a reduced ticket price instead of us including a cheap t-shirt.
     
    Customers said they'd rather spend a bit more, off their own back but be given the choice to buy a high quality, technical t-shirt instead, which you can get when you buy a ticket.
     
    And we’ve kept the price as low as we can for you!
     
    T-shirts are always picked up at the event. We DON'T send out t-shirts prior to an event or after an event.

  • 4
    How do I use a promo code?

    When you’re on the Eventbrite page to buy a ticket, you’ll see an option saying ‘Enter promotional code’ just above the ‘Order Now’ button. Just punch in your code there and the prices for the tickets will change with the discount included.
     
    Here are some screenshots showing exactly what to do....
     
    1. Firstly, choose if you're going to join a team or enter as an individual...
     

     
    2. Secondly, once you're on the ticket page, after clicking enter as an individual or having found your team name and joined them, if you have a promotional code, enter it here.... simply click the words "Enter Promotional Code"...
     

     
    3. Thirdly, once you clicked "Enter Promotional Code", a white box will appear to the left of it. Enter your promotional code in this box, and then click "Apply", the button to the right of the box.
     

     
    4. Lastly, once you clicked the button, "Apply", the screen will refresh and the prices will be discounted. You can see the discount also applied as it's written underneath the ticket type.

    You now need to choose the "Quantity" of tickets required, and then click "Order Now" to proceed to make payment and enter your details.
     

  • 5
    How do I set up, or enter into a team?

    You do this on the Eventbrite page once you’ve clicked through to buy a ticket. If you’re struggling, check out this video which shows a step-by-step.
     
    Setting up and entering a team
     
    If you just want to find out how to join a team - check this video out - check this video out
     

  • 6
    Can I change my ticket to a different distance?

    Yep, and we won’t charge you for it (except for the difference in ticket price).
     
    If you’re struggling, there’s a handy ‘how to’ guide on Eventbrite, here.

  • 7
    Can I get a refund?

    Refunds are not given unless there are very exceptional circumstances.
     
    There are 3 options we do allow however for our Roughians.
     

    1. We will let you transfer to a different event in the same year (NO FEE, except if ticket prices are higher, you'll have to pay the difference)
    2. You can defer your place to next year (zero fee, but if the ticket prices are higher, you will need to pay the difference)
    3. You can let someone else take your place (free of charge)

     
    However if it's 10 days or less before the event you're due to take part in, there are NO CHANGES ALLOWED, NO REFUNDS ALLOWED, NO TICKET SUBSTITUTIONS ALLOWED AND NO DEFERMENTS ALLOWED.
     
    There ARE NO FEES if you defer your ticket to next year, or let someone else run in your place. But if the ticket prices are higher to the event you're transferring to, you will need to pay any differences. However if ticket prices are lower, you will NOT get the difference back.
     

  • 8
    Can I transfer my ticket to someone else?

    Yes!

     
    There's no fee for it either!
     

    What you need to do is:

     
    1. Go to https://www.eventbrite.com/gettickets
     
    2. Enter the email you used to register for the event
     
    3. Click "manage order" - and then Transfer
     
    4. Choose Rough Runner Substitutions as the new event, pay the fee for the new ticket, and once complete, drop us an email to team@roughrunner.com writing "ticket substitution" in the subject line, along with their name, email address and the race the person whose taking your ticket is attending. We will then email them with a code so they can register for the relevant Rough Runner event, at no cost to themselves.
     

  • 9
    I can’t find the waiver. Help!

     

    The waiver to bring with you to the event, confirming you've read the main waiver is here - The Waiver!/

     

    If you want to have a read of the main agreement/waiver again you can find this here - http://roughrunner.com/participant-agreement/

      
    It is long but it's good to understand the risks – it’s an extreme event after all, so there will be a few injuries and you enter at your own risk.

  • 10
    What's the minimum age?

    The minimum age for all Rough Runner events is 16 years old at the time of the event.

    This is because of our insurance reasons.

  • 11
    Can I transfer my ticket to a different day or different event?

    Yep, and we won’t charge you for it (except for the difference in ticket price, or if you defer your entry to next year).
     
    If you're transferring to another event, in the same year or deferring to the following year, you will need to pay the difference if that ticket price is higher, unless you have a promotional code to use, however if it's lower, you will NOT be able to get the difference back.
     
    Unfortunately we are NOT able to transfer your tickets for you.
     
    You need to log in to your own account, which we don't have the passwords for, and re-register at the new event.
     
    Follow the details outlined below, and watch the video we've made specially for you, where we walk you through the process from start to finish.
     

    What you need to do is:

     
    1. Go to https://www.eventbrite.com/gettickets
     
    2. Enter the email you used to register for the event
     
    3. Click "manage order" - and then Transfer
     
    4. Choose the right event, and the right ticket type and follow the instructions.
     

    Watch this video to help guide you through the process.

     
    [video_lightbox_vimeo5 video_id="154787744" width="640" height="480" anchor="http://roughrunner.com/wp-content/uploads/2016/02/How-to-transfer-a-ticket-2.png"]
     
    Or you can watch this directly on Vimeo - https://vimeo.com/154787744
     

  • 12
    Forgot team password?

    Team captains can find the password to their team by following the instructions below.

    Team Log In Instructions

    1. Log in to your Eventbrite account - www.eventbrite.com/gettickets
    2. Enter the email address you used to register for the race.
    3. Enter your password
      • If you've forgotten your password, click **Forgot Password?**
      • An email will be sent to your email address to set your new password
    4. Towards the bottom of the My Tickets page, you'll see your team page (and fundraising page)
    5. Click on the Team Name
    6. At the top of the page, you will see "edit team info" next to your team name.
    7. Click this link to view or change your team name, password or preferred start time
  • 13
    How to update your ticket/registration information

    You can update the information on your order (like name, email address, or answers to questions) from Current Orders under My Tickets.

    You can see the below instructions also on Eventbrite directly here:

    http://help.eventbrite.co.uk/customer/en_gb/portal/articles/430100

     

    1 Go to My Tickets.

    After logging into your Eventbrite account, access the Account Menu. Then select My Tickets to go to your My Tickets page.

     

    Select "View Order."

    Locate your order and select View Order to display the information collected during registration.

     

     

    3 Select "Edit."

    If you want to "transfer" your tickets to someone else, just change the name. We recommend updating the email address as well and checking the box to send the new attendee a confirmation email with all the ticket/registration information they'll need.

     

    Tip: If you don't see an Edit link, the event organiser disabled attendees' ability to change order information. You can send a message to the organiser by clicking the Contact the Organiser button.

    Pro Tip: You can edit ticket/registration details for multiple people from this view—just scroll down until you see a second ticket/registration to edit.

     

    Save your changes.

    Once you're done, select Save to save your changes.

     

  • 14
    Are dogs allowed?

    Dogs are not permitted at the events, unless it's a guide dog - except for Clapham Common - due to this being a public space.
     
    The estates we use often have animals around, such as sheep and pheasants and we don't want to disturb them.

  • 15
    Can I defer to next year?

    Yes!
     
    And it's free!
     
    What you need to do is:
    1. Go to https://www.eventbrite.com/gettickets
     
    2. Enter the email you used to register for the event
     
    3. Click "manage order" - and then Transfer
     
    4. Choose Rough Runner Deferral as the new event, pay the fee for the new ticket, and once complete, just watch out for when the new events are launched, and then go ahead and transfer your ticket over.
     
    There will be no transfer fees to transfer to the event next year, but, you will have to pay the difference if the ticket price is higher.

  • 16
    How to make changes?

    It's easy to amend anything on your Eventbrite Account

     

    What you need to do is:

     
    1. Go to https://www.eventbrite.com/gettickets
     
    2. Enter the email you used to register for the event
     
    3. Click "manage order" - and then make any amendments, such as changing tickets, transferring to a different event, managing your team and so forth.
     

  • 17
    Have you got showers?

    There are hot showers at most of our events. Please check the specific event page for details on your event.
     
    To help raise money for our chosen charity, The British Heart Foundation, there's a minimal charge.
     
    We strongly urge you to bring a towel and a fresh change of dry clothes.
     

  • 18
    Have you got changing rooms?

    We have changing facilities, but it’s basic – literally a marquee tent, one for men, and one for women. There’s nothing inside them – it’s not a 5* hotel!

  • 19
    Transferring from an individual ticket to a Group ticket

    So you've found some friends and want to transfer your ticket from an individual ticket to a group.
     
    That's no problem.
     
    We won’t charge you for doing this, (except for the difference in ticket price).
     
    You will need to pay the difference if that ticket price is higher, unless you have a promotional code to use, however if it's lower, you will NOT be able to get the difference back.
     
    Unfortunately we are NOT able to transfer your tickets on your behalf.
     
    You need to log in to your own account, which we don't have the passwords for, and "Transfer your ticket".
     
    Follow the details outlined below, and watch the video we've made specially for you, where we walk you through the process from start to finish.
     

    What you need to do is:

     
    1. Go to https://www.eventbrite.com/gettickets
     
    2. Enter the email you used to register for the event
     
    3. Click "manage order" - and then Transfer
     
    4. Choose the right event, and the right ticket type and follow the instructions.
     

    Watch this video to help guide you through the process.

     
    [video_lightbox_vimeo5 video_id="154839661" width="640" height="480" anchor="http://roughrunner.com/wp-content/uploads/2016/02/How-to-transfer-a-ticket-4.png"]
     
    Or you can watch this directly on Vimeo - https://vimeo.com/154839661



  • About the course
  • 1
    Race timing – what’s the deal?

    We will have race clocks at the start and finish line to help you time yourself, however this is not an officially timed event.

    It’s more about making it to the end rather than winning, so don’t worry about your time if you’re not the competitive type – there’s no time limit anyway!

  • 2
    Will there be water stations?

    Yep - 1 on the 5km, 2 on the 10km, 3 on the 15km, plus water at the finish line.

  • 3
    Is there a bag drop? Is it secure?

    Yep, there’s a secure bag drop in the runners’ village, free of charge for participants. Though it is used at each participants' own risk.

    We take no responsibility or liability for anyone's belongings left in the bag drop.

    Also, although it’s in a marquee the ground can become muddy, so don’t bring your Gucci hangbags or fancy gear! They may well get muddy!

  • 4
    Is there swimming involved?

    Not really – you’ll be splashing about but there’s no full submersion, so if you can’t swim it’s not an issue. Unless you’re less than 3ft tall, in which case you might be all the way under!

  • 5
    What happens if I get injured?

    There will be medical services close to hand all through the site, with off-road vehicles to carry you back to the village if you need.

  • 6
    What’s the difference between the 3 routes?

    Generally, the longer the race, the greater the challenge. The distance will of course be different, and there’ll be more, tougher obstacles the further you’re running. Every route will finish with the Travelator!

  • 7
    Obstacles - differences between routes?

    Very simply, the shortest route - being the 5km run, has around 9-10 obstacles which tend to be slightly easier and more fun. The 10km has 5 more obstacles, which get a little tougher, and the 15km route has around 18-20 obstacles and they're the hardest of the lot!
     
    Also our obstacles are proper obstacles, unlike other courses you may have done that may make you lift a brick 10 times and class that as an obstacle.
     
    Also we do NOT do laps, ever. We don't believe in that.
     
    The only event that doesn't have the longest distance is Clapham, due to the size of the Common. So this is purely a 5km and 10km run, although with the same number of obstacles as the other events.
     
    We don't publish which obstacles you'll get before the race, so train for them all and be prepared for the element of surprise!



  • On the day
  • 1
    What do I need to bring?

    ID – just a copy of anything with your photo on it will do. This is mandatory, so don’t forget it!
     
    A print our of your ticket.
     
    A signed waiver. Please check the http://roughrunner.com/participantinfo/ for more info and to download this form.
     
    £5 cash for parking. Except for Clapham where there is no parking!
     
    Anything comfortable to run in, which you don’t mind getting a bit ruined!
     
    Gloves are handy for ropes and nets, while full-leg coverage will protect you from a few cuts and scrapes.
     
    Aside from clothing, cash is handy for food & drink as there are no ATMs on site or anywhere near.

  • 2
    When do I find out my wave time?

    We’ll send these out a few weeks before the event. It’ll be as close to the one requested when you signed up, but we can’t guarantee they’ll be exact. If you’re in a team, we’ll prioritise putting you together.

  • 3
    What’s your spectator policy?

    The more the merrier! We think it’s outrageous that some events charge spectator entry fees, so we won’t charge you a penny for bringing friends and family. The only exception is if they're driving separately, in which case they'll need £5 cash for parking. As a spectator you can roam around the grounds and cheer everyone on, but must stay clear of the obstacles. The runners’ village will also have food and drink outlets while you wait for your buddies to finish!
    No dogs allowed, sorry! Except for guide dogs that is.

  • 4
    What about car parking?

    There’s loads of space to park (except for Clapham Common), and we only charge £5 (cash only) for it. Other races charge up to £30 but we're not interested in fleecing people, just covering our costs.
     
    If you can, try to car share – it'll save petrol money and the planet and you can split the car parking fee.
     
    If you're attending Clapham Common - catch public transport or cycle!

  • 5
    I don’t drive – how do I get to an event?

    There are public transport links, but some of the venues are remote.
     
    Please check your specific event page for more details on this.
     
    Getting to the nearest train station and organising a taxi will usually be easier, but by far the best is to get a friend to join you for the fun, and get them to drive!

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