FAQs

Got a question?

Have a read through our FAQ section, feel free to submit a question, or feel free to get in touch with us. We’re a sociable bunch and love to chat anyway!



  • General FAQs and booking
  • 1
    What’s included in ticket prices?

    Aside from an awesome run, in stunning scenery, along with our fabulous obstacles, you’ll also get a wristband at the start, medal at the finish and water all the way through the course.
     
    Bag drop is included, and there are no spectator fees (car parking is charged at £5 per vehicle).
     

  • 2
    How is Rough Runner different from other obstacle races?

    We're the TV Game Show orientated one!

    We’re moving away from the military-style event that everyone else seems to be doing, and bringing something new to the table.

    Our aim is to capture the fun from game show obstacles (think Gladiators, Wipeout, etc) and put you up against challenges that you’ve seen on TV and always wanted to try!

  • 3
    Why don’t you include a T-shirt?

    We’ve found that people just don’t want a cheap cotton T-shirt, and they'd rather have a reduced ticket price instead of us including a cheap t-shirt.
     
    Customers said they'd rather spend a bit more, off their own back but be given the choice to buy a high quality, technical t-shirt instead, which you can get when you buy a ticket.
     
    And we’ve kept the price as low as we can for you!
     
    T-shirts are always picked up at the event. We DON'T send out t-shirts prior to an event or after an event.

  • 4
    How do I use a promo code?

    Using a promo code is easy!

    First of all, add your tickets to your cart, select the number you'd like, then hit checkout.

    You'll see a checkout box pop up, at which point you just need to hit 'Show order summary':

    Once you've hit that, you'll see a code box pop up. Simply type your code into the box and hit the arrow, and the fee will drop according to the code used.

    See? Easy

  • 5
    How do I set up, or enter into a team?

    You do this AFTER buying your tickets.

    You'll get an email straight after purchase, with a link for each of the tickets you've bought. Use these links to add the names and email addresses of your team mates, and their tickets will automatically get sent to them. We've done this so that you don't have to have too much information on hand (who knows their friends' dates of birth off hand?!) when getting your tickets.

    In the same email, you'll have a link to our team page, roughrunner.com/teams, where you can register your team name, team members and request a preferred start time.

    Anyone can join a team by going to the team page - just be sure to enter the same team name as the rest of your team!

    We always let teams run together, so even if you struggle at any point in the process it's not something to worry about.

    Any concerns just email [email protected] and we'll be able to guide you further.

  • 6
    Can I change my ticket to a different distance?

    Yep - the easiest way to do this is on event day, where you just need to pay £10 to upgrade your route during registration (or £20 if you're going from 5km to 15km!).

    It is possible to do online, but you'll be charged a fee along with the price difference, so it's much better to wait till the day.

  • 7
    Can I get a refund?

    Full refunds are not given unless there are very exceptional circumstances, which are at our discretion.
     
    There are 3 options we do allow however for our Roughians.
     

    1. We will let you transfer to a different event in the same year, free of charge except for the difference in ticket cost, if any
    2. You can defer your place to next year, free of charge except for the difference in ticket cost, if any
    3. You can let someone else take your place (no fee)

     
    However if it's 10 days or less before the event you're due to take part in, there are NO CHANGES ALLOWED, NO REFUNDS ALLOWED, NO TICKET SUBSTITUTIONS ALLOWED AND NO DEFERMENTS ALLOWED.
     

  • 8
    Can I transfer my ticket to someone else?

    Yes!

     
    We've removed all fees for this - you can change the runner details on your ticket to 'give' it to someone else. You need to follow the link for your ticket in your original confirmation email, but if you've lost this then email [email protected] and they'll be able to do it for you, free of charge.

    Please note - THIS IS ONLY PERMITTED UP TO 10 DAYS FROM THE EVENT DATE. After this point, you cannot transfer your ticket.

  • 9
    I can’t find the waiver. Help!

     

    The waiver to bring with you to the event, confirming you've read the main waiver is here - The Waiver!/

     

    If you want to have a read of the main agreement/waiver again you can find this here - http://roughrunner.com/participant-agreement/

      
    It is long but it's good to understand the risks – it’s an extreme event after all, so there will be a few injuries and you enter at your own risk.

  • 10
    What's the minimum age?

    The minimum age for all Rough Runner events is 16 years old at the time of the event.

    This is for insurance reasons.

  • 11
    Can I transfer my ticket to a different day or different event?

    Yep! We'll only charge you the difference in ticket price, so let us know as early as you can if you'd like to do this. Ticket prices rise in the lead up to events, so if you leave it to the last minute it may be expensive to do this, but it's very little (or even free of charge) if you do it well in advance.
    Send us an email via [email protected] and we'll set you up with a transfer code.
     

  • 12
    How to update your ticket/registration information

    You can do this yourself with no fee (unless changing to another event).
    Find the original confirmation email you got after purchase and it'll have instructions and links on how to do this there.
    If you can't find it, let us know via [email protected] and we'll get the email re-sent, or can make the change for you.

  • 13
    Are dogs allowed?

    In most cases Dogs aren't allowed, however, each venue we operate at have their own policies. Please drop an email to [email protected] to inquire. As much as we love our furry friends, there is often livestock around and we try to respect the venue owners' wishes as much as possible.

    Any dogs that are brought to events, guide dogs or otherwise must be kept on leads at all times, and any foul must be picked up and disposed of properly!

  • 14
    Can I defer to next year?

    Yes you can.

    If you'd like to defer, you'll need to email us at [email protected] and we'll set you up with a deferral code to re-book the following year (or a different event if you'd prefer).

    Please note, your code will effectively be 'credit' for the price you paid for a ticket, so if transferring to an event with a higher ticket price you'll need to pay the difference, so do this as early as you can, since ticket prices rise as we get closer to the date of each event.

    Also note, YOU CAN'T DEFER YOUR TICKET IN THE 10-DAY LEAD UP TO EVENTS! So do this nice and early!

  • 15
    Have you got showers?

    There are hot showers at most of our events. Please email us if you'd like to check!

    To help raise money for our chosen charity, The Stroke Association, there's a minimal charge.

    We strongly urge you to bring a towel and a fresh change of dry clothes! If it's hot you'll be sweaty, if it's wet you'll be muddy! Either way, it's much nicer to have a drink at the bar if you're feeling fresh!

  • 16
    Have you got changing rooms?

    We have changing facilities, but it’s basic – literally a marquee tent, one for men, and one for women. There’s nothing inside them – it’s not a 5* hotel!



  • About the course
  • 1
    Race timing – what’s the deal?

    We will have race clocks at the start and finish line to help you time yourself, however this is not an officially timed event.

    It’s more about making it to the end rather than winning, so don’t worry about your time if you’re not the competitive type – there’s no time limit anyway!

  • 2
    Will there be water stations?

    Yep - 1 on the 5km, 2 on the 10km, 3 on the 15km, plus water at the finish line.

  • 3
    Is there a bag drop? Is it secure?

    Yep, there’s a secure bag drop in the runners’ village, free of charge for participants. Though it is used at each participants' own risk.

    We take no responsibility or liability for anyone's belongings left in the bag drop.

    Also, although it’s in a marquee the ground can become muddy, so don’t bring your Gucci hangbags or fancy gear! They may well get muddy!

  • 4
    Is there swimming involved?

    Not really – you’ll be splashing about but there’s no full submersion, so if you can’t swim it’s not an issue. Unless you’re less than 3ft tall, in which case you might be all the way under!

  • 5
    What happens if I get injured?

    There will be medical services close to hand all through the site, with off-road vehicles to carry you back to the village if you need.

  • 6
    5km, 10km or 15km - which one is for me?

    Very simply, choose whichever distance you're most comfortable with! If you can run that distance in one go (i.e. without stopping), then great, but you don't need to. First off, you can walk as much of the course as you like (it's not timed after all), but also, the distance is split into 500-1000m sections between obstacles, so the running is much more manageable that you might think.

    The 5km run has around 10 obstacles which tend to be slightly easier and more fun. The 10km has 5 more obstacles, which get a little tougher, and the 15km route has around 20 obstacles and the extra ones are generally the hardest of the lot!

    Also our obstacles are proper obstacles, unlike other courses you may have done that may make you lift a brick 10 times and class that as an obstacle.

    Also we do NOT do laps, ever. We don't believe in that.

    The only event that doesn't have the 15km option is the London event, due to the size of the area. The 5km and 10km options are available, with 10 and 15 obstacles respectively.

    We don't publish which obstacles you'll get before the race, so train for them all and be prepared for the element of surprise!



  • On the day
  • 1
    What do I need to bring?

    ID – just a copy of anything with your photo on it will do. This is mandatory, so don’t forget it!
     
    A print our of your ticket.
     
    A signed waiver. Please check the http://roughrunner.com/participantinfo/ for more info and to download this form.
     
    £5 cash for parking. Except for London events where there is no parking!
     
    Anything comfortable to run in, which you don’t mind getting a bit ruined!
     
    Gloves are handy for ropes and nets, while full-leg coverage will protect you from a few cuts and scrapes.
     
    Aside from clothing, cash is handy for food & drink as there are no ATMs on site or anywhere near.

  • 2
    When do I find out my wave time?

    We’ll send these out via email 7-10 days out before the event. Double check your spam folders for emails from Rough Runner if you haven't marked our emails as being okay.

    We will try to accommodate everyone as close as possible to what was requested, but we can’t guarantee anything. Try not to make major plans in case your late! Either for the event or if you're slower than you think at Rough Runner, or you're allocated a time later than you expect.

    If you’re in a team, we’ll prioritise putting you together.

  • 3
    What’s your spectator policy?

    The more the merrier! We think it’s outrageous that some events charge spectator entry fees, so we won’t charge you a penny for bringing friends and family. The only exception is if they're driving separately, in which case they'll need £5 cash for parking (car park is £5 per car).

    As a spectator, you can roam around the grounds and cheer everyone on, but must stay clear of the obstacles. The runners’ village will also have food and drink outlets while you wait for your buddies to finish!

  • 4
    What about car parking?

    There’s loads of space to park (except for London), and we only charge £5 per vehicle (cash only) for it. Other races charge up to £30 but we're not interested in fleecing people, just covering our costs.

    If you can, try to car share – it'll save petrol money and the planet and you can split the car parking fee.

    If you're attending a London event - catch public transport or cycle!

  • 5
    I don’t drive – how do I get to an event?

    There are public transport links, but some of the venues are remote.
     
    Please check your specific event page for more details on this.
     
    Getting to the nearest train station and organising a taxi will usually be easier, but by far the best is to get a friend to join you for the fun, and get them to drive!

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